Privacy Policy

Alertiva ("Alertiva", "we", "us", or "our") respects your privacy and is committed to handling your information responsibly.

This Privacy Policy explains what information may be collected when you use the Alertiva mobile application and website, how that information may be used, and the choices available to you.

1. Who We Are

Alertiva is a safety and communication application operated from W. Champaran, Bihar, India.

For privacy-related questions, you can contact us at:

Email: alertiva.help@gmail.com

2. Age Requirement

Alertiva is intended for individuals who are 18 years of age or older.

By creating or using an Alertiva account, you represent that you are at least 18 years old.

3. Information We May Collect

Depending on how you use Alertiva, we may process information associated with your account and use of the application.

Account information

This may include:

• Name
• Email address
• Phone number
• Username
• Password information in protected form

We do not need your plain-text password to operate your account.

Device information

Depending on the features you use, the service may process information associated with your device, such as a device identifier and notification-related identifier.

Location information

Alertiva may process location information when you use features that require location sharing, such as emergency alerts or live location functionality.

Location information may include latitude, longitude and associated timestamps.

Emergency contacts

If you choose to add emergency contacts, Alertiva may process the contact information you provide, such as contact names and phone numbers.

You should only provide contact information that you are permitted to provide and should consider informing the relevant person that their information has been provided to Alertiva.

Alerts and activity information

Alertiva may store information relating to alerts, tracking sessions, connected devices and other activity required to operate the relevant features.

Audio or other permissions

If you use a feature that requires microphone, camera, location, notification or other device permissions, the relevant information may be processed for that feature.

You can control many device permissions through your device's operating system.

4. How We Use Information

Information may be used to:

• Create and maintain your account
• Authenticate your account
• Provide Alertiva's safety and communication features
• Connect trusted devices
• Process emergency alerts
• Provide location-related functionality
• Send service and alert notifications
• Provide password-reset functionality
• Maintain security and prevent misuse
• Diagnose technical problems
• Improve the service

5. Emergency Communication

Alertiva is designed to assist communication between users and their selected contacts or connected devices.

Alertiva assists communication; it does not guarantee emergency assistance.

Alertiva should not be considered a replacement for emergency services, law enforcement, medical services, fire services, or other professional emergency assistance.

6. Location Information

Some Alertiva functionality depends on location services provided by your device.

Location accuracy and availability may be affected by factors outside our control, including device settings, GPS availability, network connectivity, environmental conditions and third-party services.

You may disable location permissions through your device settings, although doing so may prevent certain features from working.

7. Notifications

Alertiva may use notification services to deliver service notifications and alerts.

Notification delivery may depend on your device, operating system, internet connection and third-party notification infrastructure.

8. Third-Party Services

Alertiva may rely on third-party infrastructure and service providers to operate certain parts of the service.

Depending on the functionality being used, these providers may include services for cloud hosting, databases, email delivery, maps, location tiles, notifications and application distribution.

Third-party services may process information according to their own terms and privacy policies.

9. Passwords and Authentication

Account passwords are stored using password-protection mechanisms rather than being stored as ordinary readable passwords.

Alertiva may use authentication tokens and server-side sessions to maintain authenticated access.

You are responsible for keeping your account credentials and devices secure.

10. Password Reset

If you request a password reset, Alertiva may send a password-reset link to the email address associated with your account.

Reset links may expire and may only be used according to the applicable password-reset process.

11. Data Retention

We may retain information for as long as reasonably necessary to provide the service, maintain accounts, satisfy legitimate operational requirements, resolve disputes, enforce applicable terms, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Data Security

We use reasonable technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure or destruction.

However, no internet-based service, storage system, device or method of electronic transmission can be guaranteed to be completely secure.

13. Sharing of Information

We do not treat your information as publicly available merely because you use Alertiva.

Information may be disclosed when necessary to:

• Provide functionality requested by you
• Operate third-party infrastructure
• Protect the security of the service
• Prevent fraud or misuse
• Comply with applicable law or lawful requests
• Protect our rights or the rights of others

14. Your Choices

Depending on the information and feature involved, you may be able to:

• Update certain account information
• Change device permissions
• Disable certain notifications
• Remove connected devices
• Manage emergency contacts
• Request assistance regarding your information

15. Account Deletion

If you wish to request deletion of your Alertiva account or information, contact us at alertiva.help@gmail.com .

Some information may need to be retained where required by law or where reasonably necessary for security, dispute resolution or legitimate operational purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as Alertiva develops or as legal or operational requirements change.

The updated version will be published on this page with a revised "Last updated" date.

17. Contact

If you have questions about this Privacy Policy, please contact:

Alertiva
W. Champaran, Bihar, India
alertiva.help@gmail.com